View Full Version : Some people...
07-17-2008, 07:27 PM
We have told plenty of stories about customer service, here is one on the customer.
A guy came back with a Troy Bilt string trimmer with the shaft bent at nearly a 45 degree angle and said "Is this covered under warranty?" He was dead serious.
Came back the next day with it straightened out, but you could still see that it had been bent .
Customer - "Yeah this weed eater won't work right.Is it under warranty?"
Me - "You mean the one that was bent yesterday?"
C - "Uhh...umm...I mean...uh"
Me- "No sir it's still not under warranty, just like it wasn't yesterday. Manufacturers warranties don't allow for you to just abuse and misuse them."
C- "Oh good then, I didn't abuse it, someone else did."
Me- (Thinking to myself: That "you" in the universal sense, not YOU specifically.)
I will end this little dialogue, it didn't get any better after this. Some people...
07-17-2008, 08:11 PM
That's a "sense of entitlement" in action.
-- Tim --
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Robert "Limey" Bolton Memorial
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07-17-2008, 08:30 PM
Oh, no dought there.
That's one of them "Liberals".
You owe me even if I did get mad an try and wrap it around a tree.
I hope you kicked him to the curb. }>
[link:home.earthlink.net/~pie/data/index.html|Sonny Edmonds ]
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07-17-2008, 08:50 PM
So THAT's a liberal! PHEW!
I can rest easy, now :D
07-17-2008, 08:51 PM
I've gotta say sometimes one can be so tempted to bring back some thing when the people who sell it say: "If you have any problem, just bring it back and we'll replace it. No question asked."
I've broken a fishing rod by stepping on it. It was tempting alright. It was a good Shimano rod too. Oh well.
07-17-2008, 09:08 PM
Man - I would have been tempted to replace it just to hear how he (honestly) bend the hell out of it. I'm guessing it was a run over, I could be wrong.
This is kinda like the McDonalds customer *brings up a half eaten sandwich* "uh, you made this wrong" MD- "what's wrong with it" customer- "you put I ordered NO mustard"
It takes eating half a sandwich to realize it didn't have mustard on it? I could probably smell if the sandwich had mustard on it. That or even dumber - they will say they didn't want cheese and still have already ate 1/2 of it.
07-17-2008, 09:17 PM
>That's one of them "Liberals".
Yeah, that's us. Heck, I did the same thing 11 times last week alone!
07-17-2008, 10:45 PM
Sonny, you say this guy had to be a liberal? Such detective skills you have. I am in awe. I would have guessed this guy was a dumb redneck who got on his quad and buzzed around the yard, weaving around the engine blocks and refrigerators, trying to speed up the yard work so he could go fishing (drink beer) with his buddies. We all know what side of the aisle that guy would vote for. Right?
07-17-2008, 11:05 PM
I deal with returns in the furniture business but rarely does someone screw up a piece and then try to return it. Once though I was coming back from my lunch outside of thestore and I approached my store to see a pick up truck on the sidewalk near the front door. I always get a kick from the yahoos that think a sidewalk is for driving on. As I approached this guy was taking a piece out of his truck and he proceeded to drop it on the sidewalk and when I got close enough to talk to him I let him know that if he had been planning on returning the piece he might forget it. He looked at me with that "What the heII is he talking about look?" so I informed him I was the store manager. He wanted to know why he couldn't return it. Do I really need to explain that I have to sell it as new if he returns it...I can't do that if it has been dropped on concrete. Apparently I did. He started to argue, rather loudly, with me until I reminded him that this dicision was solely my discression and giving me a hard time did not make much sense. He stopped, changed his attitude and everything worked out much better than the direction it was heading.
Many customers do have a sense of entitlement. Any customer is due courtesy, respect and consideration. They are also entitled to service on a par with what they are spending. The person spending $2 for a disposable paint brush shouldn't be as big a PITA as the person buying a $1000 table.
07-18-2008, 11:39 AM
>Many customers do have a sense of entitlement. Any customer
>is due courtesy, respect and consideration.
BINGO! Your right. That was why I politely told him what the deal was and that it wasn't covered. The customer is NOT always right, but they deserve to be treated right.
In other news: The fella came back today and got a new trimmer. I set him up with one that has a brush cutter head and blade along with the regular string head. We shall see...
07-18-2008, 11:48 AM
Just tell him he could use the old one for a mini outboard motor!
BTW you treated him right. You were polite when you tell him he couldn't return it.
07-18-2008, 12:40 PM
This phrase was first made by a retailer trying to convince his customers that they would get better treatment in his store. Definitely not true, no one is always right...not even me.
07-18-2008, 06:30 PM
Another thought would be if it was a large enough store, like a big box, that could afford to exchange, would have been a good will tactic. Of course, there are those individuals who would appreciate the good will less and take advantage.